The Federal Competition and Consumer Protection Commission (FCCPC) says it has successfully resolved 9,091 cases and recovered over N10 billion from complaints reported to it between March and August, 2025.
The commission’s Director of Corporate Affairs, Ondaje Ijagwu, disclosed this on Thursday in a statement.
He said the number of cases resolved and the amount recovered reflected both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress.
It said the data, covering cases lodged with the Commission between March and August, 2025, also provided insight into the patterns and prevalence of consumer dissatisfaction across 30 sectors.
FCCPC said the commission received complaints from 10 sectors, and going by their numbers, were led by banking (3,173 complaints), followed by Fast Moving Consumer Goods (FCMG) (1,543), fintech (1,442), and electricity (458).
“Other notable sectors included e-commerce (412), telecommunications, (409), retail/wholesale/shopping (329), aviation (243), information technology , (131), and road transport and logistics, (114).
“This data covers consumer grievances ranging from unfair charges, service failure, unauthorised deductions, deceptive marketing, poor disclosure of terms, product defects, and failure to provide redress within acceptable timelines.
“The total number of complaints resolved during the reporting period was 9091, while total recoveries for consumers exceeded ₦10 billion (Ten Billion Naira), reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress.
“The publication of sector-specific complaint data aligns with the Commission’s mandate under Sections 17(a), 17(j) of the FCCPA 2018, which empower it to enforce consumer protection laws and make information on its functions available to the public.
Reacting to the findings, Tunji Bello, the Executive Vice Chairman/Chief Executive Officer of the Commission, said: “These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services.
“However, the FCCPC, is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers.”
(vitalnewsngr.com)
